TERMS & CONDITIONS

Highland Stoneware is completely dedicated to having satisfied customers. If you have any suggestions or comments, please contact us.

We abide by 'The Consumer Protection (Distance Selling) Regulations 2000', details of which can be found at

http://www.hmso.gov.uk/si/si2000/2002334.htmarged 

TAX

For all deliveries in the UK and EU, prices include VAT at the current rate.

Overseas, where applicable, VAT will be deducted at time of despatch.

BREAKAGE OR LOSS

In the rare event of loss or damage in transit, we take responsibility to make good the loss.  If possible, please supply us with a digital photgraph of any damages and the packaging to substantiate your claim.

Please do not return broken pieces.

RETURNS POLICY

If for any reason you are not entirely satisfied with your order, and the goods are returned to us, undamaged, we will fully refund your purchase transaction.  Please note that we cannot be responsible for returned goods that are damaged in transit.  Should the goods be of good quality, all carriage charges will be the responsibility of the purchaser.  If the goods are found to be faulty, we offer to replace or refund the faulty item at no additional charge to the customer. We will only refund carriage costs at cheapest over-the-counter Post Office rates.